Online Payment

Is it safe to use my credit card over Find Sicily?
Using a credit card to make purchases through our website is a safe way to pay for reservations. "Banca Sella" is currently the most secure online payment system on the Italian market.
We have put in place a series of security measures to give you, the customer, total confidence in the purchase of your transfers on the Internet.
All sensitive information, including personal data and credit card information, is kept confidential through the use of our secure server software (SSL). This means that information can only be exchanged between you and us, and that no third party can access this data. The lock symbol on your browser shows which pages are covered by this security system.
We do not keep real-time recordings of credit card information on our web servers after the transaction has been completed.
My credit card keeps getting rejected. Why?
There may be a number of reasons why your card has not been accepted. These include:

You may simply have entered an invalid card number. The most likely reasons for this are that you have mistyped the card number or missed some of the digits, or you have not entered the card number we need. Please try again, checking your typing carefully.
The card type you have specified (e.g. Mastercard, Visa) does not appear to match the card number supplied. Please go back and check that the card type selected is correct
Your card may be of the type that requires the cardholder to be present,and is therefore not suitable for telephone/Internet bookings. Try an alternative card.
Your bank may not allow internet bookings on your card, some banks block internet bookings automatically. Please contact your card issuer.
Your bank has declined to authorise payment for this amount. Please contact the issuing company of your card.

Transfer Service

If our flight is delayed, will the transfer be waiting for us?
Delay after landing:
The driver will wait for passengers in the area in front of the arrivals, within 1 hour from the actual arrival time of the flight indicated in the reservation. The official flight landing data are provided by the airport companies. After 1 hour from the time of actual landing of the flight, the service is considered "No Show" and there is no refund for the passenger. In this regard, our customer care service is available to help meet the driver in case of problems.

Flight delay within three hours:
Flight arrival times are constantly checked by our customer care. Our service rules contemplate flight delays from the flight time scheduled by the airline up to 3 hours and are valid only if this delay is officially communicated by the airline, the airport monitors or the customer who communicates it to our customer care in time. Our company does not guarantee the service if the flight delay is not officially communicated.

Flight delay over three hours:
If the flight delay is more than 3 hours or the flight is canceled, the service is considered "No Show" and there is no refund for the customer. In any case we will always be at your disposal to find alternative solutions as far as possible.

- Please do not send us an e-mail to advise of delays as e-mails are queued and we may not read your mail until it is too late, please call the customer care telephone service or chat.
How long will the driver wait for us to clear customs?
The driver will normally wait up to 60 minutes from the time indicated in the reservation and in case of airport service, after the flight indicated in the reservation has actually landed. After this time and if there is no sign of the passenger, the driver will leave the airport and the service will be considered "No Show". No refund will be provided in this case.
If you are late in customs, immigration, luggage collection or lost baggage, please contact our customer care who will try to find a solution, however, remains the rule that in the absence of communication the service is considered " No Show "after 60 minutes from the actual flight landing time.
Should I put our flight arrival / departure times down taking on your time difference?
You should provide us with the times shown on your airline tickets, without changes.
All collection times must be calculated by the customer at the time of booking and Find Sicily is not responsible for any errors in the calculation of the indicated time.
You must verify the details on the voucher as soon as you receive it. Please notify us immediately of any errors as it may not be possible to make changes later.
How will we find our transfer service at the airport?
Some airports have reception desks, at other airports the driver will meet in the arrival hall. Once you complete your booking, you will be issued a mail with the QR code (and the same as numeric code) that you have to comunicate to the driver when you'll meet him.
Normally our drivers use sheets or blackboards in which they write the name of the passengers who are waiting. Often you could also distinguish our logo along with your name. In this way you can easily distinguish the Find Sicily driver who is looking for you.
You will also have 24 hour telephone contacts issued on the mail in the event that you should still have problems finding your driver.
How long will our transfer take?
We give an indication of the distance and driving time between transfer points at the moment of booking. This information is supplied as a guidance only and not as commitment.
The driver retains absolute discretion to choose the actual travel route to your destination, and it may not necessarily be the most direct route or use toll roads.
Does the Find Sicily transfer service take us directly to the point of interest selected?
With Find Sicily transfer service, the vehicle shall take you to, or pick you up as close as possible to the point selected, taking into account the physical characteristics of the vehicle and access to the contracted address.
Occasionally it is not possible for access reasons (narrow or pedestrian streets, private estates, or type / size of vehicle physically not allowing a nearer approach, police requirements, meteorological conditions like snow blocking access to hotel, etc. ) in this case you will be dropped and collected at the nearest available point
How much notice will you need for us to book?
We recommend that you book as soon as possible. It is advisable to book at the same time to book flights. The destinations on Find Sicily can be booked up to 10 hours before arrival.
What is the baggage policy for transfers?
The transport vehicle is suitable for the number of people traveling and the baggage selected on the baggage selection page. Luggage must be declared correctly at the time of booking.
In the event that additional vehicles are required to carry an excess of undeclared baggage, the passenger will be held responsible for the coverage of any additional costs and the same would occur in case of problems in the luggage compartment of the car caused by a wrong choice of baggage.
I have not received my confirmation e-mail. Can you send it to me?
You may always view your booking and re-print your voucher by login in to My Reservation on the menu of oure website.
Some e-mail may not be received due to anti-spam filters. Please check your mail client and your Internet Service Provider policies (ISP).

Tour Policy Cancellation

How do I request a refund?
While we strive to make sure every trip is perfect, sometimes things may not go as planned. Please give us a call regarding any refund request or write mail with your request, we'll answer as soon as possible.
If your refund request is approved, please note it may take 5-7 business days from the date the refund is processed to appear on your statement, depending on your financial institution.

(+39) 340 38 35 970
How do I cancel my booking?
In most cases, it is possible to cancel the reservation and have a full refund up to 10 days from the time the tour is purchased or to opt out of a tour within 5 working days from the date scheduled for the scheduled tour and have back the 50% of ticket's costs.

To cancel the reservation within 10 working days of purchase:

Call or write an email to our customer care, possibly explaining the reasons for the cancellation, so that we can try to find alternative solutions that you like if new needs have been met by the customer.
However you can always cancel the booking of a tour on FindSicily without providing us with any explanation within 10 working days from the date of purchase of the tickets. The entire amount spent on tickets will be returned and no cost will be charged to the customer.

To cancel the reservation within 5 working days from the scheduled date of the event:

It will be possible to cancel the reservation up to 5 working days before the date foreseen in the purchase tickets for an event purchased on In this case 50% of the amount spent will be refunded by bank transfer or paypal.
Call or write an email to our customer care, possibly explaining the reasons for the cancellation, so that we can try to find alternative solutions that you like if new needs have been met by the customer. In any case, it will be necessary to send an email with the credit details of the refund amount.

Ticket and reservation

How can I get a receipt for my booking?
A receipt for your booking will be automatically e-mailed to you when you place your reservation.
If you need the details of your bookings, please use the My Reservation link on the top right hand side of menu page on